Return Policy

 

At INITIATUS, we take immense pride in the quality, craftsmanship, and sacred nature of our products. Each item is carefully handcrafted with the utmost attention to detail and is designed to enhance your spiritual practice. Due to the personalized, sacred, and ritualistic nature of our offerings, we do not accept returns or exchanges. We encourage you to review your order thoroughly before making a purchase to ensure it meets your needs and expectations.

Final Sale: All sales are final. Once an order is placed, we are unable to accept returns for any reason other than damages or defects, as outlined below. We ask that you make your selection with careful consideration.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately—within 7 days of receiving your order—so we can address the issue. We will require photographic evidence of the damage or defect to process your claim. Once the issue is confirmed, we will arrange for a replacement or, in some cases, issue a refund, depending on the specific circumstances. Our goal is to ensure your satisfaction and to address any issues that may arise during the shipping process.

Exchanges: Since all sales are final, we do not offer exchanges. However, if there is a special circumstance you feel we should consider, please reach out to our customer service team, and we will evaluate it on a case-by-case basis.

Custom or Personalized Items: If you have ordered a custom or personalized item, please be aware that these are also final sale. As with all our products, we take great care in ensuring that your order is crafted to your specifications, so please double-check any details before placing your order.

Returns Process: We do not accept returns for reasons other than damage or defects. However, if you have concerns about your purchase or if you need assistance with your order, please reach out to us at hello@proventheory.co, and we will do our best to support you.

By purchasing from INITIATUS, you acknowledge and agree to the terms outlined in this policy. We ask that you respect this policy, as we believe in the spiritual and sacred nature of our offerings and trust that you will find the perfect tools for your spiritual journey.

Thank you for understanding and for choosing INITIATUS to be a part of your path. If you have any further questions or need clarification, please feel free to contact us directly.